One of the most necessary tools an insurance agency and insurance brokers should have is an insurance agency CRM website. An insurance agency CRM website works as an online customer relationship management system and more. As CRM, an insurance agency CRM increases the profitability of the insurance company by creating stronger relationship with its customers. It also communicates with the potential customers of the insurance agency or broker. Insurance crm for example, communicates with present and potential customers of the business through the different online marketing initiatives. Some of these include social media management and search engine optimization, as well as email marketing and even providing mobile sites. Insurance web design companies therefore are different from the other web design companies in several ways. Insurance web site design companies do not just offer web site design. Part of their service, which also becomes part of the sites, is the focus on customer relationship management. In this, the sites are optimized. Search engine optimization is one of the main aspects or services for the site. Then there is also the use of social media. In this, social media is used so that the company would be able to communicate better with the consumers as well as its present clients. Social media therefore is used as a way of improving the service of the company to its present and prospective clients. All in all, an insurance website is therefore transformed into information site into a tool that communicates to the present and prospective clients. It provides more than information and instead provides ways to make the relationship of the company to its clients stronger.